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Frequently Asked Questions
Are you wondering when it’s the best time to make a reservation, where are activities conducted, are you insured in the case of an accident? For answers check out our FAQ section.
Visit the most exciting section of the emerald Soča river.
A playful adventure for families with young rafting enthusiasts.
A fairy tale rafting expedition, exploring the secrets of Soča river.
A thrilling rafting experience for two – experience adrenalin in double.
A frisky canyoning experience for beginners and adrenaline seekers.
Push your limits on the exhilarating Fratarica canyon and embrace the views of mighty Loška stena.
Visit the most demanding canyon in the upper Soča region. Dare to defy fears.
A canyoning expedition with endless rope descents, high waterfalls and crystal clear currents.
Guided sit-on-top kayak trips for beginner whitewater kayaking enthusiasts.
Kayak courses for challenge seekers. Find your balance.
Finding peace and serenity in untamed nature on a sit-on- top kayak.
Are here to protect you and your rights. We’ll do everything to follow them.
GDPR PRIVACY POLICY
We handle your personal information in accordance with the law, honestly, securely and transparently for you. We are aware of our responsibility that you have entrusted us with your personal information. Therefore, the following is all key information regarding data processing, our obligations and your rights.
Your personal data is used in accordance with the applicable law governing the protection of personal data, the General Regulation of the EU on the protection of personal data (the GDPR Regulation) and the internal Regulations on the protection of personal data governing the processing of personal data, the procedures and the insurance measures, including liability and control in the process of their processing.
PERSONAL DATA CONTROLER
The controller of personal data is Sport Miks d.o.o.
Company address: Trg golobarskih žrtev 18
Telephone: 05 389 61 60
E-mail: team@sportmix.si
TYPES AND PURPOSES OF DATA PROCESSING
We process personal data for the following purposes and in accordance with one of the six possible legal bases (consent, conclusion or performance of a contract, legal obligations, protection of individual interests, tasks in the public interest, legitimate interests of the controller or third parties) and a specific time it is necessary.
Purpose of processing | Legal basis for processing | Processing deadline |
Concluding and implementing a contractual relationship
concluding a cooperation agreement, purchasing, renting services and the like | applicable laws in the field of obligations, enforcement, taxes and suchlike the conclusion or performance of a valid contract | the entire contractual relationship and for a further 10 years after completion |
Demand for products and services
Inquiries, additional information, service orders | Conclusion or performance of a contract | the entire contractual relationship and for a further 10 years after completion |
Sign up for a discount
Registration for a discount on the first order, special offers | the consent of the individual | until the revocation of consent |
News, educational content, news, promotions and offers
notifications about our business, news and benefits for you, campaigns that you can take advantage of, educational content about services and the like | the consent of the individual | until the revocation of consent |
Marketing research participation in surveys, questionnaires and other tools we use to get to know you better and offer you the best | the consent of the individual | until the revocation of consent |
Participation in prize games
prize game notifications, identification of participants and winners and suchlike | the consent of the individual as well as the applicable tax legislation for the winners | until the revocation of consent, for the winners in accordance with tax regulations |
TYPES OF PERSONAL DATA
In order to ensure the favorable conclusion and implementation of the contract, we process various types of personal data.
Data type | Data source |
Customer information Identification and contact data, wishes, requests, consents, inquiries, data on purchases, rentals, packages, data on written, telephone or personal contacts | individual publicly available resources own records |
Information on the contractual relationship data on concluded contracts and annexes, data on answers to inquiries, data on payments, data on orders, data on possible legal remedies | individual publicly available resources own records |
PERSONAL DATA USERS
We use personal data in our company as a controller and in certain cases provide it to our contractual processors, who are committed to the strict protection of all data. If you have decided to participate in one of our prize games or communication campaign, we will also provide personal data to the selected partner in this prize game or campaign (suppliers of various merchandise) for the purposes of this prize game or campaign.
EXPORT OF DATA TO THIRD COUNTRIES OR INTERNATIONAL ORGANIZATIONS
Personal data is transferred to countries outside the European Union, but only to companies that are on the Privacy Shield list, thus ensuring adequate protection of data and rights under Article 49 of the Regulation.
AUTOMATED DECISION MAKING
Our company operates comprehensively digitally, but all decisions regarding contractual relationships and other decisions with legal or related effects are made by our employees with appropriate information support.
YOUR RIGHTS
The Constitution of the Republic of Slovenia and the applicable European and Slovenian regulations guarantee you several rights regarding privacy and protection of personal data, including the following:
We will be happy to assist you in exercising all your rights or in obtaining additional information or clarifying dilemmas, via e-mail:
If you believe that your rights or regulations on personal data protection have been violated, you can complain to the competent state authority. In Slovenia, this is the Information Commissioner of the Republic of Slovenia (Zaloška 59, 1000 Ljubljana, telephone: 01 230 97 30, fax: 01 230 97 78, e-mail: gp.ip@ip-rs.si).
Are you wondering when it’s the best time to make a reservation, where are activities conducted, are you insured in the case of an accident? For answers check out our FAQ section.
SPORTMIX RAFTING, CANYONING, KAYAKING AND OTHER ADVENTURES